Contact Babington
Call Babington to speak to an advisor on 01332 613688 or complete the form and we'll contact you with more information.

 

First name:

Last name:

Email address:

Contact number:

Course title:

Message:

How did you find out about us?:

Contact Centre Operations Apprenticeship Level 3

 

What will I be doing?

The advanced apprenticeship in Contact Centre Operations is a natural progression from the level 2 apprenticeship, enabling you to enhance your knowledge of excellent customer service and telesales skills. The level 3 apprenticeship enables you to take on more responsibilities in your role, including supervising a team, and the qualification offers a variety of optional modules to give you full control over your studies. This apprenticeship will ensure you are ready and flexible enough to tackle any challenges that may arise in a contact centre.

Some of your daily duties could be:

      • Supervising customer service activities within a contact centre team
      • Coordinating customer communication processes in a contact centre environment
      • Managing incidents referred to a contact centre
      • Leading a sales or marketing team
      • Supporting your team members in identifying, developing and implementing new ideas
 

What qualifications will I get?

When you complete Contact Centre Operations Level 3, you will have earned the following qualifications:

      • Level 3 NVQ Diploma in Contact Centre Operations
      • Functional Skills in Mathematics (Level 1)
      • Functional Skills in English (Level 1)
 

purplebricks contact centre ops banner 

What are the entry requirements?

The Level 3 Contact Centre Operations apprenticeship does not have any formal entry requirements. However, you should be able to demonstrate some customer service knowledge and work experience, making the level 2 apprenticeship an ideal starting point.

 

What can I do afterwards?

After completing this apprenticeship, you will be more confident and better equipped to thrive in a contact centre environment. You may look for work as a contact centre team leader, a telesales advisor or an inbound or outbound sales agent, amongst other roles.

 

Apprenticeship-bottom-text-banner

 

We use cookies to improve your experience. If you continue to use the website, we’ll assume you’re happy with this. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close