Lets take a look at the pathways within the finance industry that are available through apprenticeships.
Job purpose
Opos Limited, based in Dumbarton, is an award-winning provider of financial services to clients across both the Utilities and Telecoms industry. Due to an exciting new opportunity we are looking to grow our team of telephone-based collections agents. What will you do?
Offering solutions and advice to deal with customers’ financial situation:
- Taking payments and setting up payment plans
- Working in a fast-moving culture, dealing with a blend of inbound and outbound calls
- Dealing with vulnerable customers
- Responsible for negotiating the settlement of outstanding customer finance
- Customer centric – treating each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer and the company
- Be able to perform and achieve performance & quality targets in a regulated industry
- Manage customer accounts on the computer whilst speaking on the phone
- Strong attention to detail
What qualifications or qualities are required?
- Good communication skills are a must.
- Time Management Skills.
- Ability To Perceive Clients.
- Willingness To Learn.
How do I apply?
The closing date for this vacancy is 29/03/2024, you can apply using the following link: https://www.apprenticeships.scot/vacancy-details/?refCode=158140