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Apprenticeships > Customer Service Apprenticeships >  Customer Service Level 3

Customer Service Level 3 Apprenticeship


What will I be doing?

As an advanced apprenticeship, Customer Service Level 3 provides you with an excellent platform to increase your skills, knowledge and experience in a customer centric environment. This will increase your employability and allow you to flourish in a vast number of roles.

As part of the course, you will work through a number of mandatory areas that will act as the basis around which your training is completed. On-the-job, you can expect to take part in a variety of activities in a customer service setting, which include:

      • Learning the principles of business; understanding how to resolve customer issues and retain customers
      • Develop resources that keep the level of customer support consistent
      • Manage the use of technology and social media to improve customer service
      • Promote additional products and services to customers
      • Manage team and individuals performance

What qualifications will I get?

Completing the Customer Service Level 3 apprenticeship will result in you achieving the following qualifications:

      • NVQ Certificate in Customer Service Level 3
      • Functional Skills in Mathematics Level 2
      • Functional Skills in English Level 2

What are the entry requirements?

This advanced apprenticeship does not have any formal requirements. You will be in a customer-facing role so it would be beneficial to have outstanding communication skills, be friendly and respectful.

You do not need to have any prior experience to apply.


What can I do afterwards?

Once you are done with the programme you will have gained valuable customer service knowledge and experience, which you can utilise in a wide range of roles. You could decide to work as part of a customer service team, or use your new skills to enhance another position, such as that of a barber or hairdresser.




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