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Apprenticeships > Retail Apprenticeships > Retail Apprenticeships Level 2

Retail Apprenticeships Level 2


What will I be doing?

Fit for anyone looking to build a career in retail, the Retail Level 2 Apprenticship will give you a foundation of essential knowledge to become highly successful in the industry.

By learning on the job, working independently, and shadowing colleagues, you will develop significant skills and increased confidence within a retail environment.

Your duties as a retail apprentice will include:

      • Learning how to work productively within a team
      • Assisting with customer queries, orders, and returned goods
      • Processing payments and credit applications
      • Building and organising displays to entice customers
      • Checking and auditing stock and inventory
      • Organising schedules to drive the team towards achieving objectives

There will also be a choice of optional modules, depending on the work environment of your placement. These include demonstrating makeup and skincare products at a beauty counter, merchandising plants, and making props and decorative features for visual displays.

What qualifications will I get?

On completion of this apprenticeship, you will achieve a level 2 certificate in either Sales or Customer Service depending on the type of working environment you will be entering. If required, you can also take level 2 Functional Skills in maths and English.

The level 2 certificate in Retail will give you a great foundation of knowledge, which you can then strengthen with the level 3 certificate in retail management.

What are the entry requirements?

There are no formal requirements for this apprenticeship.

However, good manners, strong communication skills and the confidence to approach and assist customers are highly desirable traits.

What can I do afterwards?

Finishing retail level 2 apprenticeship will make you a better-equipped and more knowledgeable employee, meaning you will excel in roles including retail assistants, customer service assistants, checkout operators and merchandisers.

You can also progress onto positions such as such as retail supervisor, department manager or store manager after progressing onto the level 3 qualification.




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